Contact Us

We're currently experiencing very high volumes of claims, which is impacting our ability to process claims within our normal target of 10 working days. We're so sorry if you're currently experiencing a delay.

We are aiming to process all claims within 4 weeks from receipt of all required information. Ensuring you and your vet have provided all relevant supporting information, will help us to reduce handling times and speed up the assessing time.

We're sorry for any stress or inconvenience this may cause you and we hope to return to our normal service levels very soon. Please do call us if you still need to discuss your claim with us or require any support in submitting a claim to us.

Thank you for your understanding.

All our phone lines are open 8am–8pm Monday to Friday and 9am–2pm Saturday.
Please note that all our calls are recorded for security and training purposes.

Claims

0330 102 5740

Customer Services

0330 102 5740
customerqueries@insurancefactory.co.uk

Find A Vet

0330 102 5742
interactive map solution

Find A Pet Sitter

0330 102 5743

General Enquiries

customerqueries@insurancefactory.co.uk

Business Enquiries

customerqueries@insurancefactory.co.uk

Write To Us

UIS Pet Insurance
2nd Floor
5000 Lakeside
North Harbour
Western Rd
Portsmouth
PO6 3EN

Telephone Call Charges

Calls to 0330 and 0344 numbers are charged at a local rate from land lines and standard rates from mobiles and are also included in minutes for mobile calling plans.